Returns & Shipping - Free Bella

Returns & Shipping

Return Policy

Don't sweat it, babes! If you aren't happy with your suit, you have 14 days from date of receipt to send it back and we'll issue you a store credit on us. Send us an email at customerlove@freebella.com and we'll send you a return shipping label (United States only). Must be in original condition with tags still attached and hygiene liners intact. We apologize but at this time we do not offer refunds. 

Please note that all sale items are final sale and cannot be returned. 

Return Form

 

Shipping

You can rest easy knowing that most of our orders are shipped within 24 hours of purchase, from our Los Angeles office. Once your order has been shipped, we estimate it will arrive at your door within 3-5 business days. We know it can feel like forever waiting for a package so we work our absolute hardest to ensure you receive your goodies as quickly as possible. 

Please keep in mind that orders that are returned due to an invalid shipping address, may incur an additional shipping charge, so make sure your address is correct. We cannot be responsible for lost or stolen packages once a package has been delivered to the correct address. 

Please note, we only ship on standard business days. 

International Shipping

We are happy to offer worldwide international shipping. Standard rates will apply depending on your country. International orders are shipped on DDU (delivered duties unpaid) terms. This means that you may incur duties and taxes by the shipping provider when they deliver your order. These payments are necessary in order to release your package. We suggest calling your local customs office for more information. 

PLEASE NOTE: The "First Class Package International" method does not come with tracking information. You must select the "International Shipping" method if you wish to receive tracking information for your order.